Domestic Orders

We ship all domestic orders via UPS and offer you the choice of UPS ground shipping for free or 2-day overnight shipping for a fee.

International Orders

All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees and duties. For high value orders, a representative from JIAJIA will contact you to arrange delivery.

Returns

For a full refund on a piece purchased, a return request must be made within 24 hours of receipt. Any requests made after 24 hours will allow for exchange only and must be made within 7 days of receipt. All pieces will be subject to a quality control inspection, and the original packaging must be intact. We reserve the right to refuse a return or exchange if the item received is determined to be damaged or unsaleable. All return shipping costs covered by the client. Returns are subject to 7.5% fee which covers the cost of insurance and shipping.  

Custom orders, international orders, exchanges, items bought with store credit, and sale items are final sale. 

If you purchased an item from an outside retailer and would like to return or exchange it, you must bring the item to the original retailer where it was purchased. We are only responsible for pieces purchased directly from www.jiajiajewelry.com.