We ship all domestic orders via UPS or Federal Express and offer you the choice of UPS ground shipping for free or 2-day overnight shipping for a fee.

While it is not possible to specify a precise time at which a delivery will take place, deliveries take place on Monday to Friday, excluding bank and public holidays, usually within the hours of 8:00 AM and 5:00 PM. In addition, please note that the posted shipping time frame, if provided, may vary from Product to Product.

The posted shipping time frame is contingent upon credit card approval and may be delayed should we experience difficulties in obtaining authorization.

All international orders will be subject to shipping charges, taxes, customs, duties, and fees based upon the destination country and the item(s) ordered. The recipient of the shipment is the importer on record in the destination country and is responsible for all import fees and duties. For high value orders, a representative from JIAJIA will contact you to arrange delivery. All other orders will be shipped fully insured via DHL Express.

b.) Your order will be fulfilled by the delivery date set out in the Send Confirmation.

c.) Products purchased via the Website may only be delivered to a physical street address. We will not process and/or deliver any order for which a post office box or APO/FOP address is provided.

d.) Products comprised within the same order cannot be delivered to different addresses.

We have a 24 hour return policy. All return shipping costs including customs and duties are covered by the client. Returns are processed after quality inspection to confirm that the piece is returned in its original mint quality. Custom orders and international orders are final sale. 

Please email us at hello@jiajiajewelry.com for any questions and shopping support.